Bespoke systems that integrate with what you already have and keep working years later
Consulting, architecture, development, integration and operation of complete systems: a single owner from the analysis of the problem to supporting the system in production. It is what we have done since 1998.
- Analysis
- Process, existing systems, applicable regulation
- Design
- Architecture, security, capacity, acceptance criteria
- Build
- In-house development and integration via API, files or database
- Deployment
- On your infrastructure or in our data centre
- Operation
- 24/7 monitoring, support and evolution
- Method
- ISO 9001 certified; ISO 27001 security
listed in the EU Trusted List ISO/IEC 27001
information security, independently audited ISO 9001
quality management, independently audited Own infrastructure
high-performance data centres in Spain Since 1998
28 years of uninterrupted engineering
Engineering as accountability, not as a catalogue
A systems engineering firm does not sell licences: it solves a production problem and answers for the result. That is why we start by understanding the real process (who does what, with which systems, under which legal obligations) and only then propose an architecture, in writing and with measurable acceptance criteria.
We build with our own technology on open standards, integrate with what already exists (ERP, CRM, industrial systems, databases, telecom operators) and deploy where it makes sense: on your infrastructure or in our data centres. Then we stay: operation and support are handled by the same team that designed the system.
That model is what allowed us to create and operate for over two decades the Mensatek platform, through which thousands of companies send communications every day: a system born as an integration project that is today an ISO 27001-certified, eIDAS-recognised service.
What sets us apart
- In-house development. No dependence on third-party licences or platforms that change hands.
- Own infrastructure. We can host and operate the system in high-performance data centres in Spain.
- Built-in legal validity. Qualified timestamping, e-signature and certified notification ready to use inside the system.
- Continuity. 28 years in business: the supplier will still exist when the system needs it.
- Certified processes. Audited project and security management (ISO 9001 and ISO 27001).
Engineering and integration services
Each service can be contracted on its own or as part of a turnkey system.
Consulting and systems analysis
Audit of existing systems, requirements definition, feasibility study and technical roadmap with realistic time and cost estimates.
Systems architecture
Design of scalable, secure and maintainable architectures: high availability, fault tolerance, capacity and continuity plans.
Bespoke software development
Web applications, services and APIs, batch processes and high-volume systems built with our own technology on open standards.
Systems integration
Connecting corporate applications, industrial systems, operators and third parties through APIs, messaging, files or databases.
Communication platforms
Notification, alerting and contracting systems embedded in your processes, with Mensatek's channels and legal certification.
Vision and AI systems
Integration of visual recognition, OCR, biometrics and AI models into production and business processes.
Industrial and monitoring systems
Plant data capture, dashboards, alarms and automation of production processes.
Deployment and operation
Go-live on your infrastructure or in our data centre, 24/7 monitoring, backups and incident management.
Evolutionary maintenance
Support, functional evolution and regulatory adaptation throughout the system's life, by the team that built it.
Built for production, not for the demo
The architecture decisions we make in every system, because they are the ones that matter the day something fails.
- Open standards: REST APIs and documented formats; no dependencies that tie the system to a vendor.
- Security by design: Access control, encryption, audit logging and code review in line with our ISO 27001 management system.
- High availability: Component redundancy, zero-downtime deployments and disaster recovery drills.
- Observability: Metrics, logs and alerts from day one, with 24/7 monitoring from our operations centre.
- Documentation and handover: Architecture, code, operating manuals and acceptance tests delivered and versioned.
- Client ownership: The client owns its data and, when so agreed, the bespoke code developed.
Four phases, one owner
The method is ISO 9001 certified, but what matters is that whoever designs the system builds it and operates it.
Analysis
Interviews, review of systems and applicable regulation. Deliverable: agreed requirements and scope.
Design
Architecture, security, capacity and test plan in writing, with alternatives and acceptance criteria.
Build
Development and integration with verifiable incremental deliveries in an environment identical to production.
Operation
Go-live, 24/7 monitoring, support and evolution with the same team.
Systems we have built and operate
High-volume omnichannel platform
Sending and certification system for SMS, email, RCS, WhatsApp and voice for thousands of companies, with panel, API, credit-based billing and legally valid evidence: the Mensatek platform.
Identity verification with biometrics
Document capture, OCR and MRZ reading, facial matching and liveness detection embedded in remote onboarding and contracting processes.
Electronic signature and online contracting
Signing workflows with multiple signatories, signature levels and an evidence record with qualified timestamps, integrated via API into CRM and ERP.
Cloud PBX with AI agents
Cloud telephony system with extensions, hunt groups, recording and conversational agents that answer and route calls.
Service and server supervision
Availability checks from several locations and operators with multichannel alerts and dashboards.
Connectors for corporate systems
Integration of certified notifications and e-signature into ERP, CRM and management applications for key accounts and public bodies.
Questions we are usually asked
Can you integrate with our current systems?
Yes. We integrate with ERP, CRM, industrial systems, databases and bespoke applications through APIs, messaging, files or direct database connection. The initial analysis identifies the safest and least intrusive integration point.
Where is the system deployed?
Wherever makes sense for your case: on your infrastructure, in the cloud you already use, or in our high-performance data centres in Spain with 24/7 operation. Many clients combine both.
Who operates and maintains the system afterwards?
The same team that designed and built it. We offer monitoring, support and evolutionary maintenance for the system's whole life, with service level agreements in writing.
Who owns the code and the data?
The data is always the client's. Ownership of bespoke code is agreed in the contract; in many projects it is handed over to the client together with the documentation.
Do you follow a certified method?
Yes. Our quality management system is ISO 9001 certified and our information security management system is ISO 27001 certified, both periodically audited by an independent body.
Do you have an unsolved systems problem?
Describe it in two paragraphs: what the process is, which systems are involved and what should happen that does not happen today. An engineer will reply with a first assessment.